TAKE CARE - CHIRON AND CUSTOMERS AT WORK!
Chiron Werke UK has long recognised that high-quality after-sales service plays a key role in every machine purchase decision. That’s why we provide a round-the-clock customer service line and have a nationwide team of 12 dedicated Chiron field engineers, any one of whom will respond to a machine call-out within four hours - even during the night!
But solving problems in the field is just one aspect of the Chiron Customer Care Programme.
Established on the premise of providing a full range of after-sales care for worry-free machine installation and implementation, the Chiron Customer Care team goes into action once the machine has been ordered.
Beginning with start-up meetings and extending through to project reviews and operator training, Chiron’s philosophy is to provide customers with complete peace of mind over their new purchases.
For example, at the start-up meetings, all elements of the project are defined and responsibilities are allocated - including any involvement by third party suppliers of tooling and fixturing. Regular project review meetings then track progress against schedule.
The
Customer Care Programme continues with the ‘installation pack’. This summarises
the process involved in
machine installation including details of services
(power, air) and machine offloading/installation requirements.
Training is a crucial aspect of any major investment in CNC, and Chiron can provide tailor-made courses (on-site or at Chiron’s Southam HQ) to suit individual requirements while ensuring maximum productivity from the new investment.
As well as providing full co-ordinate measuring machines facilities, and tooling and fixture trials (also a re-fixturing and re-tooling service), the Southam Customer Care Centre service holds a database of Chiron manufacturing solutions that have been successfully applied worldwide. This often proves indispensable in turnkey project decision-making.
Backed by full spares support, bespoke preventative maintenance and weekend servicing, for example, we consider we’ve got the most comprehensive, the most sophisticated and the most responsive customer service operation in the UK. And our customers tend to agree!